Refund policy

 Returns

As a Gold or Platinum Gold consumer, upon receiving your order, you are entitled to a 14-day cooling-off period. During this time, if the product(s) do not meet specifications or you are unsatisfied, you may request a refund or exchange. 

The Rose products (£41 and under) are exempt from the 14-day cooling-off period, however the rules below regarding faulty products still apply. This does not infringe on your statutory rights.

If you need to return a faulty item, please login to your account and request a return or contact info@celestialexplorerart and provide photographic evidence along with your order number and the word "Return" in the subject line. I will respond within 72 hours and assist you.

Please submit any returns applications for faulty items within 24 hours of receipt (delivery) to ensure they are accepted. I will process a refund or exchange once I have received the item within the given timeframe. 

Refunds will cover the full cost of the item, minus any applicable shipping fees. Please note that requests for exchanges and refunds beyond the specified timeframes will not be considered. 

Enjoy free return shipping within the UK (Mainland) for Gold and Platinum Gold collections. Customers returning from the UK Highland & Islands or abroad are responsible for shipping.

Customers are responsible for shipping costs on returns for our Rose products.

Please ensure you properly package the items so that they return to in the same condition you received them. Returning damaged items without reported faults may result in a partial refund. The terms under these circumstances will be up to my discretion.