Pricing
We endeavour to make sure all pricing is correct across our site and payment systems. In the event an error is detected after a purchase, we will inform you and present the option to pay the correct price or get a full refund (card charges not included).
Products & Services
The prints are of the highest quality and designed to last a lifetime (80–100+ years), as long as you look after them. Keep prints away from direct sunlight and damp conditions.
Keeping the prints under poor conditions will not make us liable for any damages that may occur.
Divisions
- Gold – Limited Edition Prints & Platinum Gold (Super Rare) Prints
- Rose – Open Edition Prints
- Mint – OpenSea NFTS (no longer used)
Gold Products
Sizes
- A3 Cotton Paper x 150+ prints available
- A2 Cotton Paper x 75+ prints available
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A1 Cotton Canvas x 25+ prints available
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A1 Platinum Gold Cotton Paper or Cotton Canvas x 5 (max) prints available – Prices will vary
*Platinum Gold includes free worldwide shipping.
Note: There are limited prints available per (full) size. All prints come with a signature in the bottom left corner and a certificate of authenticity.
A1 stretched canvas prints come with a matt finish, flat printed (no print on the wrapped sides), and are ready to hang with a plate hanger included.The natural white of the canvas may slightly mute the colours.
A1, A2 and A3 cotton paper prints come with a sheen finish, flat wrapped. They do not include frames.
We make all efforts to get the colours as close as possible to the image(s).
Rose Products
A3 – Matt Ultra Poster Paper from £35 + postage and packaging.
A3 Poster Paper comes with a matt finish and rolled in a tube. No frames or backing boards included.
Samples
A5 samples are available ‘on request’ for Gold (cotton paper) and Rose (poster paper) products.
Gold cotton paper samples are £24.99 + postage and packaging.
Rose poster paper samples are £14.99 + postage and packaging.
Canvas samples for products are available on request, but will be limited. Interior designers, stylists etc. may request these for clients before purchasing larger pieces.
A5 samples come with white borders around the artwork, and rolled in a tube for postage and packaging. No frames or backing boards included.
Mint Products (page exists but not used)
NFTS – Find them at HKZGENESISMINT on OpenSea.
These terms and conditions work in conjunction with those of OpenSea. We abide by the OpenSea platform’s terms and conditions.
Orders
You are responsible for making sure all relevant details, as they pertain to your order (art piece, sizes, contact and address details) are correct before placing the order. We are not liable for any details left incomplete by you that may negatively impact the processing and delivery process.
Please note: After 24 hours, we will send the order to our printers, dStudio (UK), and you will not have the option to change or cancel it.
We appreciate your understanding of this, as we will strictly adhere to the quantity guidelines to ensure our promise of high quality and exclusivity remains intact.
Large Orders, Multiple Orders & Shipping to the Rest of the World
For orders of multiple pieces and orders to the rest of the world (beyond the UK, Europe & USA), please contact us with your desired piece(s) and size where applicable, and the shipping destination so that we can give you an accurate quotation. Once you agree to the pricing, we will directly send you a unique payment link to process your order. After this, all other terms will apply.
Replies for any of the above outside of our chat app will only come from this email: info@celestialexplorerart.com
Shipping
Shipping prices are subject to change.
- UK deliveries: Please allow 1 – 5 days for delivery. Holidays and busy periods may cause delays, so please allow extra time for this when you order.
- Europe: Please allow 3 – 8 working days for delivery. Holidays may cause delays, so please allow extra time for this when you order.
- Worldwide: Prices will vary dependent on region. Please allow 7 – 14 working days for delivery. Holidays and busy periods may cause delays, so please allow extra time for this when you order.
*Customs: Customers are responsible for any customs charges, taxes, and duties that may arise.
Any deliveries returned to us due to unpaid customs charges, duties or taxes will be considered as completed orders and therefore not applicable for a refund.
Cancellations
Cancellations will only be taken into account within the 24hr cooling-off period. If you need to cancel during this time, please contact us via info@celestialexplorerart.com with your order number and the word “Cancellations” in the subject line, and our customer service team will endeavour to help you. Please allow 72 hours for a response. We will process your refund in full, minus card charges that may apply.
Please note that the refund can take between 3 – 5 working days to show up in your bank.
Processing Time
After the 24hr cooling-off period, we will send your order to print. This process may take between 5–14 working days from the date of acceptance, dependent on how busy we, and the printers, are. If there are delays, we will get in touch through the email address provided during checkout.
If you make the order during the high season (holidays etc.), it may take longer.
Please take into account the processing and shipping times when placing your order.
We will send orders placed over a weekend or bank holiday to print on the following working day. The 24-hour cooling-off period still applies for cancellation. If you cancel the order within the 24-hour timeframe, we will process the refund on the next working day.
Returns
If you need to return a faulty item, please login to your account and request a return or email us at info@celestialexplorerart.com with photographic evidence, including your order number and the word “Return” on the subject line, and our customer service team will endeavour to help you. Please allow 72 hours for a response.
You need to submit all faulty item returns applications within 24 hours of receipt (delivery) or they will not be accepted.
Upon receipt, as a consumer, you have the right to a 14-day cooling-off period, during which you can request a refund (cancel) or exchange if the product(s) does not meet the specifications or if you are unsatisfied with the items. In this event, you must follow the above instructions. This is only applicable for Gold and Platinum Gold products.
Our Rose and sample products are exempt from the 14-day cooling-off period, however the rules above regarding faulty products still apply. This does not infringe on your statutory rights.
Once we accept the returns request, you will have 14 days to return the product to us in its original packaging.
We will process the refund or exchange once we have received the item within the allotted timeframe. For refunds, we will reimburse you for the full cost of the item, minus any applicable shipping fees. Requests for exchanges and refunds outside the aforementioned time frame will not be considered.
Please make sure you properly package the items so that they return to us in the same condition you received them. Returning damaged items without reported faults may result in a partial refund. The terms under these circumstances will be up to our discretion.
Shipping for returns within the UK (mainland) is free for full-sized Gold products, and paid for by the consumer for Rose and sample products.
For returns from abroad, customers will have to pay for the shipping costs.
e-Gift Card Terms & Conditions
The customer can use the e-Gift Card as a payment method for items equal to or lower in price than the available balance. In the event of a purchase that exceeds the e-Gift Card balance, the remaining amount must be paid with an alternate form of payment. If an item purchased with the e-Gift Card is later exchanged for a cheaper item or refunded, the remaining amount will be reimbursed through the original e-Gift Card used for the purchase.
The e-Gift cards are valid for a period of 24 months from the date of purchase. They cannot be transferred, resold, or exchanged for cash. No change will be provided for purchases made with an e-Gift Card. Additionally, e-Gift Cards cannot be used to buy other e-Gift Cards.
The Celestial Explorer Art ✨ e-Gift Card✨ is non-refundable and non-returnable, except for situations in which your legal rights apply. In cases of faulty goods, consumers retain the right to a refund or exchange. In this specific scenario, we will provide reimbursement through an e-Gift Card.
Please note, The Celestial Explorer Art will not be held responsible for any lost, stolen or destroyed e-Gift Cards, or unauthorised use of e-Gift Cards. Furthermore, The Celestial Explorer Art cannot replace Gift Card if it is lost or stolen.
The Celestial Explorer Art ✨e-Gift Card✨ may be rejected for payment if it has been tampered with, modified, duplicated, damaged, or if there is a suspicion of fraud. The Celestial Explorer Art may request alternative forms of payment in these cases.
When a customer purchases, uses, or accepts an e-Gift Card, it is considered an acknowledgement and acceptance of the above terms and conditions. The Celestial Explorer Art reserves the right to amend these terms and conditions periodically, and may do so without prior notice. If deemed necessary, The Celestial Explorer Art may take appropriate action, including the cancellation of Gift Tender. These actions do not affect your legal rights. As the sole issuer, The Celestial Explorer Art is responsible for providing these services to you.
Upon completion of your purchase, either you or the designated recipient will receive an email containing the e-Gift Card.
Store Credit
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Our online store exclusively accepts store credit as a payment method. However, please note that other sales channels do not allow for the use of store credit, such as the Shop app for customers.
- Store credit can be applied to the initial purchase of a subscription, but cannot be used for recurring subscription payments.
- If a customer has received store credit in multiple currencies, the customer will only see the store credit balance that matches the currency of their during checkout.
- The only valid form of payment is the full store credit amount. Customers are not able to select a partial amount of store credit to use towards an order.
Rights
We, The Celestial Explorer Art and Empress Ellie - The Celestial Explorer (formerly HKZ Genesis | Hookz The Artist), reserve the rights to the copyright of all artworks, including logos (past and present). This means that we retain the rights to use the art pieces for promotional and commercial purposes (further prints, exhibitions etc.) or licence the designs for any of our original works.
You are not permitted to reproduce, replicate or commercially sell copies of the original art pieces sold to you or from any of our platforms, without written permission from ourselves, Empress Ellie - The Celestial Explorer / The Celestial Explorer Art.
Privacy
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
Please read our Privacy Policy for more details.
Refusal Of Service
We reserve the right to refuse service if the client displays any unreasonable, malicious or abusive behaviours towards our staff or the company.
By proceeding with this purchase, you (the client) agree to the terms of service stated above.
Rochelle Blissett-Miller trading as Empress Ellie - The Celestial Explorer Art. Registered in England and Wales at 39B-39C Brondesbury Park, London, NW6 7AY.
